Seeing the “Unable to play title” error on HBO Max?
There’s no doubt that HBO Max has a great lineup of movies and TV shows available in its media library. From the incredible story of Westeros in Game of Thrones to the crime-ridden drama The Sopranos, HBO Max has all the titles anyone could ask for.
However, all of this could be wasted if users are unable to play or watch any of these titles.
Unfortunately, this has been the case for a number of subscribers who see the “Unable to play title” error message on HBO Max when watching a movie or TV show.
Server-related issues are usually the common cause of this error message. On the other hand, the ‘Unable to play title’ error could also indicate a problem with the app’s installation files, outdated software, or a slow internet connection.
To help you, we have listed the best methods to fix ‘Unable to play title’ error message on HBO Max.
Look at them!
Check the HBO Max servers.
Since you are using an online streaming service, the HBO Max servers play an integral role in delivering the content to your end. If the HBO Max app is refusing to play a movie or TV show, the first thing you should do is check their servers.
You can do this by visiting Download Detector , a third-party website that displays information about the status of HBO Max and other applications.
Try to watch another program.
If you can’t play your favorite movies or TV shows, we suggest you go back to the media library and watch random titles. This way you can check if the issue is isolated to the movie or TV show you initially played or if the issue is platform-wide.
If other shows work fine, continue to the final method below to report the matter to the HBO team.
Deactivate the VPN.
There are tons of VPNs available in the market, and some of them may not work that well, which can cause network interruptions and delays. Since VPNs make random changes to your network, it is essential to use one that is already tried and tested.
If you experience connection and playback errors on HBO Max, we suggest that you turn off your VPN before accessing the platform.
On the other hand, consider switching to PureVPN, a reliable VPN service that works well with streaming platforms like HBO Max, Netflix, and others. You can also use PureVPN to bypass restrictions in your region.
For more information, visit our guide on how to access HBO Max outside the US using VPN services.
Check if your device is compatible.
If you can’t play a movie or TV show on your current streaming device, you may be using an unsupported platform or model. To verify this, visit the Help Center to see if your streaming device is included in their list of compatible devices.
Consider upgrading your current device if it is not compatible with the app, or try accessing HBO Max using any web browser.
On the other hand, you can also check if you have other devices compatible with the HBO Max app if you prefer to use the dedicated mobile app.
Sign back into your HBO Max account.
You can try logging out of your current session if some of the HBO Max features are not working. This will allow your user data to be reset, which eliminates temporary errors and glitches.
On Android and iOS, you can sign out of your current session by doing the following:
- On your device, go to the app drawer and launch the HBO Max app.
- Now, tap on your Profile and access the Settings .
- Finally, tap the Sign Out button at the bottom of the page to sign out of your session.
For browsers, please refer to the steps below to sign out of your HBO Max account:
- First, open your browser of choice and go to the HBO Max website.
- After that, click on your Profile to access the dropdown menu.
- Lastly, click the Disconnect button to sign out of your HBO Max account.
Once this is done, please wait 2-3 minutes before logging back into your HBO Max account to update your details. Then go back to the media library and check if you can now watch your favorite movies and TV shows.
Check and restart your Internet.
HBO Max requires a minimum Internet speed of 5 Mbps to enjoy its services without problems. If you see the “Unable to play title” error on HBO Max, it may indicate that your connection is slow or unstable.
To confirm this, run a test using Fast.com to measure the upload and download speed of your network.
If the result shows that your network is the culprit, reset your router to re-establish connection with your Internet Service Provider’s servers.
After your router reboots, run another speed test on your network to check if the issue is resolved. On the other hand, contact your ISP if you continue to experience network-related issues and ask them to fix your service.
Consider upgrading your current plan if you fall below HBO Max’s minimum bandwidth requirement to avoid future issues.
Browser cache and cookies are temporary data stored on your device, which improve the performance of your browser and help websites load faster. However, they can build up over time and cause problems for your browser and the websites you visit.
To fix this, clear your browsing data to speed up your system:
- First, open your preferred browser and go to your Settings .
- After that, go to Privacy and security and click Clear browsing data .
- Now, click on the Time Range tab and select All Time from the dropdown menu.
- Lastly, include caches and cookies in the process, then hit the Clear Data button.
After clearing your browsing data, go back to your HBO Max account and check if the issue is resolved.
Please disable browser extensions or try another browser.
Some browser extensions may not be compatible with HBO Max, causing the website to crash when you try to play a movie or TV show. To fix this, try disabling all your browser extensions and see if the problem goes away.
Please refer to the steps below to disable your browser extensions and plug-ins:
- First, open your web browser and click on the Options tab.
- Now, select Settings and open the Extensions tab.
- Lastly, turn off all your browser extensions and restart your browser.
Once done, go back to HBO Max and try playing another movie or TV show to check if the error message still appears.
You can also try using a different browser if your current web browser is still having difficulty playing movies and TV shows on HBO Max.
Clear data from the HBO Max (Android) app.
If you’re using an Android device, we suggest clearing data from the HBO Max app if you’re experiencing streaming or playback issues. This will remove temporary data from HBO Max, which may have been damaged during use.
Follow the step-by-step guide below to clear HBO Max app data:
- On your device, go to the Settings and access the Apps tab.
- After that, tap on HBO Max and open the Storage tab.
- Finally, tap on Clear data.
After clearing the HBO Max app data, go back to your account and check if the issue is resolved.
Update HBO Max.
Like any app, HBO Max needs timely updates to ensure it runs smoothly on all supported devices. App updates also include patches to fix bugs and other glitches that occur between updates.
If you see the ‘Unable to play title’ error message on HBO Max, please update the app on your device.
On Android, you can update HBO Max by doing the following:
- First, open the Google Play Store on your Android device.
- After that, tap on your Profile and go to My apps & games .
- Lastly, find the HBO Max app from the list, then hit the Update button to download the latest version.
For iOS users, please refer to the step-by-step guide below to update HBO Max on your system:
- On the home screen, tap the App Store to launch it.
- Now, go to your Profile and locate the HBO Max app.
- Finally, tap the Update button next to HBO Max to install the update.
If you’re using other devices, visit the HBO Max Help Center to find out how you can update your app.
Go back to your account after updating HBO Max to check if the issue is resolved.
Reinstall HBO Max.
If the update didn’t fix the issue with HBO Max, you may be dealing with a much more serious problem. We suggest reinstalling HBO Max on your device to ensure the app is installed correctly and there are no corrupted app files.
On Android devices, follow the steps below to reinstall HBO Max:
- First, locate the HBO Max app in your app drawer.
- After that, tap and hold on your app icon until the popup menu appears.
- Now, tap Uninstall to remove HBO Max from your device.
- Once done, open the Play Store on your device to reinstall HBO Max .
For iOS users, please refer to the guide below to reinstall HBO Max:
- On your device, go to the home screen and search for HBO Max .
- Now, press on your app icon until the selection menu appears on your screen.
- Tap on Remove Apps then to delete HBO Max .
- Finally, go to the App Store to reinstall the app.
If you’re using smart TVs, set-top boxes, or similar devices, visit the Help Center to learn how to reinstall HBO Max.
Sign back into your HBO Max account after reinstalling the app and check if the ‘Unable to play title’ error message still appears.
Report the problem to HBO Max.
If none of the above steps worked for you, we suggest you leave the troubleshooting to the professionals.
Go to HBO Max Help Center and contact customer support to report the issue. When reporting a problem, be sure to include all necessary details to speed up the process, including your account information, the device you’re using, and a screenshot of the error.
This wraps up our guide to fixing the ‘Unable to play title’ error message on HBO Max. If you have questions or other concerns, please leave a comment below and we will do our best to answer them as soon as possible.